Privacy Policy

Effective Date: 09/03/2025

Last Updated: 09/03/2025

Reliance Lab Testing Solutions, LLC respect the privacy and confidentiality of all clients and individuals who use our services. This Privacy Policy explains how we collect, use, protect, and disclose personal information when you engage with our services, website, or mobile platforms.

1. Information We Collect

We may collect the following types of information:

Personal Information: Name, address, phone number, email address, date of birth, government-issued identification, and other identifiers necessary to provide services.
Health Information: Medical history, test samples, test results, and other protected health information (PHI) as required to perform DNA testing, drug testing, or other medical-related services.
Service Information: Appointment details, service history, billing information, and payment details.
Technical Information (if using our website): IP address, browser type, cookies, and device information.

2. How We Use Your Information

Your information is used only for purposes directly related to our services, including:

Performing and processing requested tests (DNA, drug, fingerprinting, gender reveal, etc.).
Verifying your identity for legal and compliance purposes.
Delivering accurate results to authorized individuals.
Processing billing and payments.
Maintaining compliance with applicable laws and regulations.
Improving our services, security, and client support.

3. Confidentiality & HIPAA Compliance

Reliance Lab Testing Solutions, LLC follows strict confidentiality standards and, where applicable, complies with the Health Insurance Portability and Accountability Act (HIPAA).
Test results and sensitive information will only be released to the individual tested, legal guardian, authorized representative, or as required by law.
We do not sell or share personal health information with third parties for marketing purposes.

4. Data Security

We implement reasonable administrative, physical, and technical safeguards to protect personal and health information from unauthorized access, disclosure, or misuse. While we strive to use commercially acceptable means to protect your data, no method of transmission or storage is 100% secure.

5. Information Sharing & Disclosure

We may share your information only under the following circumstances:

With your written consent.
With healthcare providers, laboratories, or third-party service providers directly involved in completing your requested services.
As required by law, subpoena, court order, or government regulation.
To protect the safety, rights, or property of Reliance Lab Testing Solutions, LLC, our clients, or the public.

6. Your Rights

Depending on applicable laws, you may have the right to:

Access and request copies of your personal information.
Request corrections or updates to your information.
Request restrictions on how your information is used or disclosed.
Withdraw consent (where applicable).

To exercise your rights, please contact us directly (see Section 9).

7. Retention of Information

We retain personal and health information for as long as necessary to provide services, comply with legal requirements, or resolve disputes. Once retention is no longer required, we securely dispose of records in compliance with applicable laws.

8. Website & Cookies

If you use our website:

We may use cookies or similar technologies to improve user experience.
You may choose to disable cookies in your browser settings, but some features may not function properly.

9. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact us:

Reliance Lab Testing Solutions, LLC

Mailing Address: 1323 Scotland Crossing Dr. Unit #2000

Laurinburg, NC 28352

Phone: (843)287-4402

Email: reliancelabtestingsolutions@gmail.com

10. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. Updates will be posted with a revised “Last Updated” date.